Reference

Legal Terms That Protect Your Account

sinar spin operates under a clear legal framework so you always know where you stand — your account data, transaction records and usage rights are governed by terms…

Indonesia-scoped termsDANA & OVO transaction rightsAccount data ownershipQRIS payment clauseGoPay refund policy
sinar spin Legal Terms That Protect Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

Legal queries — including data requests, account disputes and policy clarifications — are handled by a dedicated team separate from general customer care.

Live Chat — Legal Queue Access the legal-specific chat queue directly from your account dashboard.
Email — [email protected] Send detailed written requests — data access, account closure, dispute filings — to our…
In-App Ticket — Policy Request Raise a formal policy ticket from Settings › Help › Legal Request inside your…
HOW WE HANDLE POLICY

Data, Security and Your Account Rights

Our approach to legal compliance is practical: we document every step from data collection to account closure so you can verify exactly how your information is used.

Data Storage

Your personal data is stored on encrypted servers scoped to the Indonesia region.

Cookie Policy

We use session cookies for account authentication and analytics cookies to improve page performance.

Account Security

Two-factor authentication is available on all sinar spin accounts and is strongly recommended.

Transaction Retention

Every deposit and withdrawal — whether via DANA, OVO, GoPay or QRIS — is logged with a timestamp, amount and…

Data Access Requests

You have the right to request a full export of your personal data.

Account Closure

Closing your account is a formal legal process: balances are settled first, then data is scheduled for deletion per our…

Common Legal Questions About Your Account

The questions below address the legal points we hear most often from Indonesia accounts — your rights, data handling, dispute steps and what to expect when policies change.

Yes. Access and eligibility depend on local law in your region. We advise you to confirm that online entertainment services are permitted where you are located before opening or continuing to use an account.

Submit a data access request through Settings › Help › Legal Request or email [email protected]. We verify your identity and deliver a full structured data export within 5 working days of confirmation.

All transaction records — including DANA, OVO, GoPay and QRIS activity — are retained for 7 years in line with Indonesia financial regulations. You can download a 12-month statement from Account › History at any time.

We notify you by email at least 14 days before any material change to our terms. Continuing to use sinar spin after that notice period means you accept the updated terms. You may close your account before changes take effect if you disagree.

Open a legal ticket from your account dashboard or email [email protected] with your transaction reference number. We acknowledge within one business hour and target full resolution within 5 working days.

Yes. Request account closure through live chat or the legal email. Outstanding balances are settled first, then your account is closed in writing and personal data is scheduled for deletion per our 7-year regulatory retention requirement.

Session cookies are required for secure login and account authentication. Analytics cookies are optional and can be declined at any time via the cookie banner or your browser settings without affecting core account functions.